QCertified Warranty


Q Certified

Why choose Q-Certified?



128-Point Quality Inspection and Reconditioning*
Every vehicle must meet or exceed exacting inspection and reconditioning standards in order to become QCertified. We want the vehicles to look, feel and smell as new as possible. We inspect everything from the tires and the brakes to the suspension, drive train, engine components and even the undercarriage. Only vehicles that pass all 128 checkpoints (as appropriate to vehicle content) can receive Q-Certifiaction. 

IMPORTANT RECALL INFORMATION: Some of our pre-owned vehicles may be subject to unrepaired safety recalls. Check for a vehicle's unrepaired recalls at safercar.gov.



Our ASE Certified Technicians have completed QCertified training in order to perform this service.




3rd Party Inspections*
We are inspected at random intervals throughout the year by an independent 3rd party to insure we are adhering to QCertified inspection rules and guidelines.




Vehicle History Report*
It is often difficult to determine the quality and reliability of a used vehicle just by looking at it. Even a thorough visual inspection by a certified technician can sometimes overlook future problem areas. This is why we provide you with a free Autocheck report provided by Experian. Experian is one of the world's largest providers of auto history information. Every QCertified vehicle must receive a clean vehicle title report.


Eligible for Purchase of Extended Service Contract and Lifetime Oil Plan*
For peace of mind down the road, our Extended Service Contracts will keep your vehicle running its best for years to come. Our Base Plan covers: Powertrain, Steering, Front Suspension, Electrical, Brakes and Factory Air Conditioning. Our Comprehensive Plan is designed to give you the finest in vehicle owner protection - by protecting you from unexpected repair costs, and taking the worry out of driving. The Comprehensive Plan combines the Powertrain & High-Tech Plans and adds much more. The Comprehensive Plan enhances and extends the Manufacturer's New Vehicle Warranty. It provides major electrical & mechanical component coverage, which protects you & your new purchase for just a few dollars per day. This is the ideal plan for those who want extensive coverage & maximum protection for their automobile investment. Our Roadside Assistance Program protects you 24 hours a day, 365 days a year in the U.S. & Canada with Tire Road Hazard Protection & Trip Interruption Coverage. This coverage is available on our Powertrain, High-Tech & Comprehensive plans. We offer the convenience of nationwide coverage for authorized service & repairs.



*See dealer for complete details.



In addition, every QCertified vehicle owner receives a
Powertrain Limited Warranty to protect your vehicle.

QCertified owners receive a one year membership to Road America's Auto Assist program, providing roadside assistance, towing, emergency travel expense reimbursement, gas delivery, tire hazard protection and lockout benefits. You will also be eligible for rental car reimbursement if your car needs to be held overnight.


Powertrain Coverage - Two Years or 100,000 Miles
For the next two years or until your vehicle hits 100k miles (whichever comes first), we will fix any issues that arise with the powertrain of your vehicle. Coverage includes engine, transmission, front wheel drive and rear wheel drive components. (See additional coverage details listed below).



Deductible
A deductible per visit will apply



Nationwide Coverage
Unlike many dealer warranties, we understand that you may not be close to home when you have a problem. This is why we cover vehicle repairs at thousands of dealers across the continental United States, Alaska, Hawaii and Canada.



Customer Responsibilities
Maintenance Requirements**
Your vehicle must be serviced receiving all scheduled maintenance as recommended by the manufacturer's Owner's Manual.

Maintenance Record Retention**
You must retain copies of all completed repair orders showing the maintenance services performed during the coverage period.

Repair Requirements
You must return to your QCertified Authorized Dealership or their affiliate for covered repairs. If traveling away from home, contact the QCertified Administrator for directions to the nearest QCertified authorized repair facility.


**Failure to follow maintenance requirements and maintenance record retention section of the QCertified Powertrain Limited Warranty may void coverage.



Engine
Gasoline Engine
Cylinder block and all internal lubricated parts including: crankshaft, rod and main bearings, cam bearings,expansion (freeze) plugs, connecting rods, wrist pins, pistons, piston rings, camshaft, cam tower, lifters, cylinder head, valves and guides, valve springs, rocker arms (cam followers), pushrods, timing chain housing (cover), timing chain and sprockets, timing belt and pulleys, timing belt tensioner, intake and exhaust manifolds, flywheel, balance shafts, harmonic balancer and retainer bolt, crankshaft pulley, valve covers, oil pan, oil pump and pressure relief valve, engine oil cooler hoses, oil filter adapter/housing, engine oil sending unit, engine mounts, water pump, temperature sending unit, thermostat and housing, fuel supply pump, vacuum pump, dipstick and tube, fasteners for the components listed above.

Turbocharged/Supercharged/Rotary/Diesel Enhanced Engines
All of the above listed parts or equivalent plus: turbocharger, waste gate controller, intercooler, hard lines, compressor, clutch and pulley, bypass valve, injection pump, lines and nozzles.



Transmission
Automatic
Case and all internal lubricated parts including: oil pump, valve body, torque converter, vacuum modulator, governor, main shaft, clutches, bands, drums, gear sets, bearings, bushings, sealing rings, TV cable, solenoids, electronic shift control unit, transmission mounts, cooler, cooler hoses and hard lines, dipstick and tube, fasteners for the components listed above.

Standard
Case and all internal lubricated parts including: main shaft, gear sets, shift forks, synchronizers, bearings, bushings, fasteners for the components listed above.

Transfer Case
(4x4 vehicles) - Case and all internal lubricated parts including: main shaft, gear sets, chain and sprockets, bearings, bushings, mounts, fasteners for the components listed above, electronic and vacuum engagement components.



Front Wheel Drive
Final drive housing and all internal parts including carrier case, gear sets, chain and sprockets, bearings, bushings, axle shafts, universal joints, front hub bearings. Locking hub assemblies (4x4), drive shaft support, fasteners for the components listed above.



Rear Wheel Drive
Drive axle housing and all internal lubricated parts including, carrier case, gear sets, bearings bushings, limited slip clutch pack, axle shafts, rear hub bearings, propeller shafts, universal joints, drive shaft support, fasteners for the components listed above.


Note: For complete coverage regarding specific details, limitations and responsibilities refer
to the QCertified limited Powertrain Warranty.


Hours

  • Monday 8:30 am-7:00 pm
  • Tuesday 8:30 am-7:00 pm
  • Wednesday 8:30 am-7:00 pm
  • Thursday 8:30 am-7:00 pm
  • Friday 8:30 am-7:00 pm
  • Saturday 8:30 am-7:00 pm
  • Sunday 11:00 am-5:00 pm

Contact

Lithia Toyota of Billings

1532 Grand Ave
Directions Billings, MT 59102

  • Sales: (866) 983-0918
  • Service: (888) 634-8685
  • Parts: (888) 589-7236
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